Delivery Policy

Australia

Items purchased from our online website are sent via Australia Post or via our courier; both are able to be tracked.

 

Conditions

  • Payments for items must be received before the order is packed and sent.
  • All effort is made to pack the items in such a way as to reduce the risk of damage in transit. However, once the items have left our premises they travel at the buyer’s risk. This includes items lost or damaged in transit.
  • Items can be insured through Australia Post or our courier service, if required, and is highly recommended for large orders.
  • Please check your order confirmation email carefully as any errors (you have 24 hrs to change your order via the website) resulting in extra postage costs associated with returning an order/item is the responsibility of the buyer.

 

Shipping & Packaging

We use Australia Post for small items and Couriers for larger items.  Our handling time is 1 business day.

We are happy to ship to PO Box and Australia Post Parcel Lockers for items 1Kg and under.

Consignments normally take between 1 -3 days if you are in a metropolitan area. Please note: Remote areas can take between 6-12 days, depending on how remote your area is. You will be emailed a consignment number which will give you an ETA. Please refer to our Deliver Timetable below for more information.

Goods Damaged in Transit

We pack all our parcels very carefully to ensure maximum protection. However, if goods are damaged the receiver must make a note stating this on the Proof of Delivery. If you have any doubts you MUST sign 'Pending Inspection' and cross out 'Accepting the goods in good order'.

If the goods are damaged, you need to include a minimum of two digital photos of the damage to the goods. One photo needs to show the goods and the damage sustained. The second photo needs to show how the goods were packaged (box and packaging material).The package material must be retained for inspection. More than two photos is preferable.

Delivery Information

  • We want to get things to you as quickly as possible.

  • Orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.

  • We deliver to all states and territories in Australia. All orders are delivered using a Courier for larger items or Australia Post eParcel for smaller items.

  • If you reside within a major metropolitan area expect 1-2 days delivery. Shipment to regional areas outside the EPN can take longer. Below are Estimated Transit Times.

  • We are happy to ship to PO BOXES & Australia Post Parcel Lockers for items under 1kg.

  • The number of days in the table below refers to the number of business days. Delivery times are based on information from our shipping partner and Australia Post. Any delays are due to causes outside of our control.

  • If you have not received your items within 7 business days of making your order please email us via eBay and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office or courier depot for collection.

 

         Metro: Sydney

           1-2 Business days

          Country Areas: NSW

           2-6 Business days

          Metro: Brisbane; Melbourne / Canberra

           1-2 Business days

          Country Areas: QLD

           2-6 Business days

          Metro: Adelaide; Hobart

           2-3 Business days

          Country Areas: VIC/SA

           3-6 Business days

           Metro: Perth / Darwin

           6-9 Business days

           Country Areas: WA/NT/TAS

           6-12 Business days

Please Note:

All Orders are shipped out of our Gold Coast Warehouse. We send you an email with detailed tracking details.

Some Remote Parts of Australia it might take bit longer

If you are not home to accept your package, Australia Post or the courier will leave a card in your letter box detailing the steps for picking up your delivery at the local post office.

Most of our deliveries require a signature.

We cannot and do not guaranteeing delivery dates.

 

Please click here to access our full TERMS & CONDITIONS OF SALE

 

Your  order is much appreciated and your custom highly valued.

Please do not hesitate to contact us via email should there be any issues with your order. We try to respond within 24 hrs. Contact Us

 

Kind regards,

the team at Home Brew Gold Coast

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