Satisfaction Guarantee We want you to be very happy with every purchase you buy from us. We sell high quality brands and products at equally great prices and hope you enjoy shopping with Home Brew Gold Coast. About Us We are a family-owned business located on the Gold Coast, Queensland and have been selling home brewing supplies and equipment since 2005. We do not sell any imitation Goods. All our Goods are bought directly from reputable manufacturers and distributors and therefore any manufacturer’s warranties applicable (generally 12 – 24 months) is passed onto you when you buy from us. If you have any questions at all about the listed product, please ask and we will be more than happy to help. Money Back Guarantee We offer a 30-day money back guarantee. Buyer pays for return postage unless parcels or contents have arrived damaged. If you wish to return your purchase, you must return items in their original packaging and in the same condition as when you received them. Under no circumstance must any food item have been opened or damaged. If you don't follow the eBay condition policy for returns, you may not receive a full refund. Return policy We will accept returns on any unused items in their original packaging for up to 30 days. Alternatively, we will provide a mutually agreed solution should your item not be as you expected. Your complete satisfaction is essential to us. To return a purchase, simply contact us for assistance and we will instruct you on how to return the item. Please allow up to 2 business days for a response. Return freight costs are to be paid by the customer unless it is a warranty claim. Shipping & Packaging We use Australia Post for small items and Couriers for larger items. Our handling time is 1 business day. We are happy to ship to PO Box’s for items 1Kg and under. Consignments normally take between 1 -3 days if you are in a metropolitan area. Please note: Remote areas can take between 6-12 days, depending on how remote your area is. You will be emailed a consignment number which will give you an ETA. Please refer to our Deliver Timetable below for more information. Goods Damaged in Transit We pack all our parcels very carefully to ensure maximum protection. If the goods are damaged, you need to include a minimum of two digital photos of the damage to the goods. One photo needs to show the goods and the damage sustained. The second photo needs to show how the goods were packaged (box and packaging material). The package material must be retained for inspection. More than two photos are preferable. Delivery Information · We want to get things to you as quickly as possible. · Orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day. · We deliver to all states and territories in Australia. All orders are delivered using a Courier for larger items or Australia Post eParcel for smaller items. · If you reside within a major metropolitan area expect 1-2 days delivery. Shipment to regional areas outside the EPN can take longer. Below are Estimated Transit Times. · We do not ship to PO BOXES & Australia Post Parcel Lockers for items over 1kg. · The number of days in the table below refers to the number of business days. Delivery times are based on information from our shipping partner and Australia Post. Any delays are due to causes outside of our control. · If you have not received your items within 7 business days of making your order please email us via eBay and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office or courier depot for collection. Metro: Sydney 1-2 Business days Country Areas: NSW 2-6 Business days Metro: Brisbane; Melbourne / Canberra 1-2 Business days Country Areas: QLD 2-6 Business days Metro: Adelaide; Hobart 2-3 Business days Country Areas: VIC/SA 3-6 Business days Metro: Perth / Darwin 6-9 Business days Country Areas: WA/NT/TAS 6-12 Business days Please Note: All Orders are shipped out of our Gold Coast Warehouse. We send you an email with detailed tracking details. Some Remote Parts of Australia it might take bit longer If you are not home to accept your package, Australia Post or the courier will leave a card in your letter box detailing the steps for picking up your delivery at the local post office. We cannot and do not guaranteeing delivery dates. Once your order has left our premises and is in the hands of the courier, we no longer have control over its delivery. In the unfortunate case of a late or missing order we cannot be held responsible but are more than willing to launch an investigation via that courier into locating the missing goods. In almost all cases these parcels do turn up either back to us or to the intended recipient eventually. So please do not hesitate to contact us if your order has not turned up after at least 10 days and we will check all details and get the investigation process launched for you.